---
title: Why won't the training video load?
description: My training video will not load or it has stopped working.
---

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# Why won't the training video load?

## My training video will not load or it has stopped working.

If your training video does not load or stopped working, please try the following steps:

1\. Use the Google Chrome web browser as it works best with our platform

2\. Clear the Google Chrome [cache and cookies](https://support.google.com/google-ads/answer/32050?hl=en-AU&co=GENIE.Platform%3DDesktop) and reload the Litix Academy website

3\. If steps 1 and 2 are unsuccessful: please contact your IT support for assistance

4\. If the steps above do not solve the issue, please [Contact Support](https://support.arxed.com/kb-tickets/new)or email support@litix.ai

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